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when trying to enter the string into the Firefox area as instructed to reset my Master password, (chrome://pippki/content/resetpassword.xul)

  • 2 replies
  • 3 have this problem
  • 3 views
  • Last reply by jrs0157

jrs0157
jrs0157
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Instead of being directed to the page to reset the master password, I am seeing a page saying something like "the page may have been changed, check your spelling", etc. I've checked everything and I seem to be entering the correct info, and have tried several times with the same result. What should I do? I can't get anywhere in Firefox without the master password.??

Thanks for your help

Instead of being directed to the page to reset the master password, I am seeing a page saying something like "the page may have been changed, check your spelling", etc. I've checked everything and I seem to be entering the correct info, and have tried several times with the same result. What should I do? I can't get anywhere in Firefox without the master password.?? Thanks for your help

All Replies (2)

guigs
guigs
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This work around will only work on Firefox for Desktop. In the case that this is happening for Firefox for mobile you will have to remove the app and reinstall:

jrs0157
jrs0157 Question owner
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Oh well, lesson learned. Thanks to rmcguigan and all you guys who help out some of us who really need it!