This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

why firefox closes when open Itau.com.br bank site

  • 4 replies
  • 1 has this problem
  • 5 views
  • Last reply by erachella

erachella
erachella
more options

When I open www.itau.com.br the site shut down. I tried restarted the computer, update java version but still have the problem. When I open using other navigators at same site it works, so I think is a problem btw firefox and Itau bank web site

When I open www.itau.com.br the site shut down. I tried restarted the computer, update java version but still have the problem. When I open using other navigators at same site it works, so I think is a problem btw firefox and Itau bank web site

All Replies (4)

FredMcD
FredMcD
more options

I had no problem with your link. Does this happen only here or other sites?

Remove History For One Site Open the History Manager <Control><Shift> H. In the search bar, enter the name of the site. Right click on one of the listings and select Forget About This Site. This should remove all information, including any passwords / settings.

erachella
erachella Question owner
more options

I had setup before to don't save history and password but I follow the suggestion and didn't work. I'm using windows 10 + Firefox version 41.0.1. any other site works and this site ( www.itau.com.br ) works using IE. So I'm assuming some compatibility issue

FredMcD
FredMcD
more options

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
erachella
erachella Question owner
more options

There are no crash report.... I just called to the bank and they have 3 calls reporting the same issue. They said to me that they have up to tomorrow to analyze. Lets wait up to tomorrow.