This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Is something wrong with Firefox update system?

  • 1 reply
  • 1 has this problem
  • 13 views
  • Last reply by FredMcD

Orrymain
Orrymain
more options

For a while now, the update box that appears to tell me that there is a new update now opens up with a message that says it does not know if my system is up to date or not. I have to click on a link that opens a website to tell me if I am up to date. Is there a problem with this? Well, obviously, there is, but is it just me or is this a known issue and one that hopefully has a resolution?

For a while now, the update box that appears to tell me that there is a new update now opens up with a message that says it does not know if my system is up to date or not. I have to click on a link that opens a website to tell me if I am up to date. Is there a problem with this? Well, obviously, there is, but is it just me or is this a known issue and one that hopefully has a resolution?
Attached screenshots

All Replies (1)

FredMcD
FredMcD
more options

If there is a problem with updating software, download the current full installer from that programs web site.

Download Firefox Full Installer For All languages And Systemsv41 {web link}

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe Shockwave for Director Netscape plug-in, version 12.0.9.149 Adobe Shockwave for Director Netscape plug-in, version 12.1.1.151
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.008.20082 Note: McAfee Security is offered in the download.