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Pogo causes Firefox to completely close - no error message

  • 1 reply
  • 2 have this problem
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  • Last reply by guigs

jannaliisaj
jannaliisaj
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Every time I try to open a game room (cribbage, backgammon, etc.) in Pogo.com, firefox (all tabs) closes. No error message, nothing. It's as if someone remotely hit the 'x' to close the program. If I play a game that doesn't have a popup window (like bingo luau), it's fine. I have disabled the pop up blocker and turned off the advanced thing that I read others suggest for a similar issue and neither have helped. I have also updated Java. I'm using a windows 10 Asus tablet/laptop. Please HELP!

Every time I try to open a game room (cribbage, backgammon, etc.) in Pogo.com, firefox (all tabs) closes. No error message, nothing. It's as if someone remotely hit the 'x' to close the program. If I play a game that doesn't have a popup window (like bingo luau), it's fine. I have disabled the pop up blocker and turned off the advanced thing that I read others suggest for a similar issue and neither have helped. I have also updated Java. I'm using a windows 10 Asus tablet/laptop. Please HELP!

All Replies (1)

guigs
guigs
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We're sorry to hear that Firefox is crashing. In order to assist you better, please follow the steps below to provide us crash IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.