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Firefox crashes on startup, even in safe mode

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

Adam42
Adam42
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Firefox just started crashing on startup, even in safe mode.

I also tried creating a new profile (which Firefox did let me do), but it crashed as soon as I tried to use the new profile.

The only way I could get it to start is by setting it to work offline, which obviously isn't very useful.

Here's a few crash IDs:

bp-d5fc34cb-2f6b-48ce-8327-ceb2c2151011 bp-e2667a62-9301-414c-894e-bd5fc2151011 bp-bce19f5e-30f5-47d8-8c48-8976b2151011

bp-c11bab84-69e6-4516-b3a5-8f50f2151011

The last ID is for is the first crash I got, which didn't happen on startup.

Firefox just started crashing on startup, even in safe mode. I also tried creating a new profile (which Firefox did let me do), but it crashed as soon as I tried to use the new profile. The only way I could get it to start is by setting it to work offline, which obviously isn't very useful. Here's a few crash IDs: bp-d5fc34cb-2f6b-48ce-8327-ceb2c2151011 bp-e2667a62-9301-414c-894e-bd5fc2151011 bp-bce19f5e-30f5-47d8-8c48-8976b2151011 bp-c11bab84-69e6-4516-b3a5-8f50f2151011 The last ID is for is the first crash I got, which didn't happen on startup.

Chosen solution

Thanks for the advice. I'm still not sure what was wrong, but a reboot of the computer has fixed it.

Read this answer in context 👍 1

All Replies (4)

rahuldecoded
rahuldecoded
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You can check for problems with current Shockwave Flash plugin versions and try this:

check for updates for your graphics drive drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later) disable hardware acceleration in the Flash plugin See also:

http://kb.mozillazine.org/Flash#Troubleshooting

FredMcD
FredMcD
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bp-d5fc34cb-2f6b-48ce-8327-ceb2c2151011 bp-e2667a62-9301-414c-894e-bd5fc2151011 bp-bce19f5e-30f5-47d8-8c48-8976b2151011

Signature UnionBorderBoxes

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation ++++++++++++++++++++++++++++++++++++++++++ bp- c11bab84-69e6-4516-b3a5-8f50f2151011

Signature UnionBorderBoxes

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

nvd3dum.dll = NVIDIA Windows Vista WDDM driver

msmpeg2vdec.dll = Microsoft DTV-DVD Video Decoder

If the above does not help,

Start your Computer in safe mode with networking. Then start Firefox. Try Safe web sites. Is the problem still there?

Starting The Computer In Safe Mode;
Free Online Encyclopedia

Adam42
Adam42 Question owner
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Chosen Solution

Thanks for the advice. I'm still not sure what was wrong, but a reboot of the computer has fixed it.

cor-el
cor-el
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Note that this might have been a hardware acceleration issue.