Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Flash Player crashes within 20 seconds of playing a game or video

  • 9 replies
  • 2 have this problem
  • 28 views
  • Last reply by FredMcD

more options

For the last week every time I start a flash game it crashes before it even gets past the loading screen and I've uninstalled Flash downloaded the latest Flash, refreshed Firefox, disabled Acceleration, turned off Protected-Mode, even used Firefox in safe mode. Nothing has solved my issue I installed Windows 10 awhile ago so don't know if that is the issue.

Crash Log daa787b9-cfe6-47c9-b0fb-d3a2c22d99ac 8/26/2015 10:27 AM 17190c07-3186-4454-a33b-1a3272153f42 8/14/2015 2:59 AM d2d5f8ce-2b1b-495a-966d-7e39ccfaab33 7/30/2015 7:24 PM e839e95d-24f7-4567-9f1e-23e6f6e4a403 7/17/2015 7:47 PM 828afcb5-4695-4662-b37e-9bca503c4148 7/17/2015 2:52 PM

For the last week every time I start a flash game it crashes before it even gets past the loading screen and I've uninstalled Flash downloaded the latest Flash, refreshed Firefox, disabled Acceleration, turned off Protected-Mode, even used Firefox in safe mode. Nothing has solved my issue I installed Windows 10 awhile ago so don't know if that is the issue. Crash Log daa787b9-cfe6-47c9-b0fb-d3a2c22d99ac 8/26/2015 10:27 AM 17190c07-3186-4454-a33b-1a3272153f42 8/14/2015 2:59 AM d2d5f8ce-2b1b-495a-966d-7e39ccfaab33 7/30/2015 7:24 PM e839e95d-24f7-4567-9f1e-23e6f6e4a403 7/17/2015 7:47 PM 828afcb5-4695-4662-b37e-9bca503c4148 7/17/2015 2:52 PM

All Replies (9)

more options

Some of your crash reports weren’t sent to the Mozilla Servers.

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it and select Submit.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29

Make sure your Java (Not JavaScript) is up to date Verify Java and Find Out-of-Date Versions {web link}

Version 8 Update 65 Release date October 20, 2015

more options

bp-8fa1177a-419c-4fe9-858e-5358a2151025 10/25/2015 4:10 PM bp-72580e74-cf2f-4bd6-b09a-a9d172151025 10/25/2015 4:08 PM bp-569aeb64-77f5-4567-a55c-446872151023 10/22/2015 10:34 PM daa787b9-cfe6-47c9-b0fb-d3a2c22d99ac 8/26/2015 10:27 AM e839e95d-24f7-4567-9f1e-23e6f6e4a403 7/17/2015 7:47 PM 828afcb5-4695-4662-b37e-9bca503c4148 7/17/2015 2:52 PM d9b55266-24a7-407a-af5d-25320babc8d8 7/17/2015 5:11 AM 8cf8a627-bfe2-4d0f-8511-088d63a58611 7/6/2015 8:30 PM 681013a9-fefe-4834-98fb-7c70eb16363b 7/6/2015 8:06 PM cd9b1cef-1e0c-4760-9680-9968daa431a0 hope it works this time

more options

Product Firefox Version 39.0

Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1 +++++++++++++++++++++++++++++++ bp-72580e74-cf2f-4bd6-b09a-a9d172151025 Signature: F1398665248 Attention Sumo's there are 15 related bugs +++++++++++++++++++++++++++++++++++++ bp-8fa1177a-419c-4fe9-858e-5358a2151025 Signature: F_661300943

Process Type plugin Shockwave Flash Version: 18.0.0.194

atiumdag.dll = ATI Technologies Inc = Radeon DirectX Universal Driver +++++++++++++++++++++++++++++++++++++++ bp-569aeb64-77f5-4567-a55c-446872151023 Product Firefox Version 40.0

Release Channel release OS Windows NT OS Version 10.0.10240

Signature hang

Process Type plugin Shockwave Flash Version: 18.0.0.232


Security Issue: Update your Flash Player Version 19.0.0.226
https://www.adobe.com/products/flashplayer/distribution3.html
Note: Windows users must download the “Internet Explorer” and “Plugin-based browsers” installers.

Note: Edge on Win10 does not use ActiveX version but its own Flash.

See if there are updates for your graphics drivers https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

Modified by FredMcD

more options

have latest flash downloaded plugin looked for Graphics driver update was currently up to date still crashing

more options

Please post new crash reports.

more options

bp-f13088fb-8f2b-4237-9c8d-02ee62151026 10/26/2015 7:21 PM

more options

Signature EMPTY: no crashing thread identified

Product Firefox Version 41.0.2

Release Channel release OS Windows NT OS Version 10.0.10240

This is for Sumo's Related Bugs 1178605 NEW --- WebGL conformance test refract_001_to_006.html crashes the browser.


I've called the big guys to help you. Good luck.

more options

so when is someone gonna help me fix this >:(

more options

There are many that need help. Please wait.