This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

COMPUTER SWITCHES RANDOMLY FROM WEB PAGE TO DESK TOP

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by HDKP

HDKP
HDKP
more options

WHILE VIEWING OR READING ON INTERNET, RANDOMLY, THE COMPUTER SWITCHES TO DESKTOP--I GET BLANK SCREEN. BY CLICKING ON THE MOZILLA ICON, THE WEB PAGE COMES BACK. THIS HAPPENS RANDOMLY BUT VERY FREQUENT AND IS VERY ANNOYING. THIS NEVER HAPPENED IN THE PAST WITH THIS COMPUTER. I CHECKED ALL THE DOWN LOADS, I HAVEN'T NOTICED ANY UNWANTED PROGRAM ON THE LIST. IS SOMETHING IN THE BACKGROUND? I RAN SECURITY SCAN, ETC. AND ALSO, RESTORE THE HARD DRIVE TO AN EARLIER DATE--NO HELP!

ANY ONE KNOWS SOLUTION?????

WHILE VIEWING OR READING ON INTERNET, RANDOMLY, THE COMPUTER SWITCHES TO DESKTOP--I GET BLANK SCREEN. BY CLICKING ON THE MOZILLA ICON, THE WEB PAGE COMES BACK. THIS HAPPENS RANDOMLY BUT VERY FREQUENT AND IS VERY ANNOYING. THIS NEVER HAPPENED IN THE PAST WITH THIS COMPUTER. I CHECKED ALL THE DOWN LOADS, I HAVEN'T NOTICED ANY UNWANTED PROGRAM ON THE LIST. IS SOMETHING IN THE BACKGROUND? I RAN SECURITY SCAN, ETC. AND ALSO, RESTORE THE HARD DRIVE TO AN EARLIER DATE--NO HELP! ANY ONE KNOWS SOLUTION?????

Chosen solution

hello, maybe that's an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

Read this answer in context 👍 1

All Replies (3)

philipp
philipp
  • Moderator
more options

Chosen Solution

hello, maybe that's an issue with hardware acceleration - please try updating your graphics driver, or in case this doesn't solve the issue or there is no new version available at the moment, disable hardware acceleration in the firefox menu ≡ > options > advanced > general (that setting will take a restart of the browser to take effect).

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Does Firefox crash?

If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

HDKP
HDKP Question owner
more options

philipp,

Thanks for your quick response! It seems my problem is resolved. Appreciated!