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All my synced information has disappeared

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  • 1 has this problem
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  • Last reply by guigs

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Hi there,

I use Sync on a shared computer to access all my bookmarks and passwords etc but recently when I logged into sync my synced information didn't appear. I can log in fine but no synced data.

Any help would be appreciated,

Thank you,

Dominic

Hi there, I use Sync on a shared computer to access all my bookmarks and passwords etc but recently when I logged into sync my synced information didn't appear. I can log in fine but no synced data. Any help would be appreciated, Thank you, Dominic

All Replies (1)

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At any point was there an attached computer where there was a blank profile? Please keep in mind, sync will not back it up, but will only merge active profiles syncing to the sync account.