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Thunderbird is not responding and I can't force quit using task manager (win7) UNSOLVED

  • 4 replies
  • 1 has this problem
  • 1 view
  • Last reply by Wayne Mery

drabromeo
drabromeo
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I'm trying to send a somewhat large file as an attachment. Thunderbird gets hung up and stops responding. I tried force quitting from task manager (both the software and the process) and it won't quit. Short of unplugging the computer, how do I get Thunderbird to quite?

I'm trying to send a somewhat large file as an attachment. Thunderbird gets hung up and stops responding. I tried force quitting from task manager (both the software and the process) and it won't quit. Short of unplugging the computer, how do I get Thunderbird to quite?

Modified by Wayne Mery

All Replies (4)

christ1
christ1
  • Top 25 Contributor
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What is your anti-virus software?

drabromeo
drabromeo Question owner
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I use Malabytes anti-virus. Have used for awhile and never had this problem.

christ1
christ1
  • Top 25 Contributor
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Try to start *Windows* in safe mode with networking enabled. - Win10 http://windows.microsoft.com/en-us/windows-10/change-startup-settings-in-windows-10#v1h=tab01 - Win8 http://windows.microsoft.com/en-US/windows-8/windows-startup-settings-including-safe-mode - Win7 http://windows.microsoft.com/en-US/windows7/Start-your-computer-in-safe-mode

Still in Windows safe mode, start Thunderbird in safe mode. - https://support.mozilla.org/en-US/kb/safe-mode

Does the problem go away?

Wayne Mery
Wayne Mery
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drabromeo

You haven't updated in a while. We'd like to know what helped you.

Let us know what works??