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Firefox crashes

  • 2 replies
  • 1 has this problem
  • 2 views
  • Last reply by FredMcD

antxmage
antxmage
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After opening and remaining open for a variable amount of time, 5 minutes or 15 minutes, firefox stops responding for 1-2 minutes then always crashes. Firefox is up to date. I believe all the plugins are up to date. Runs on Windows 7. The crash report is attached. Thanks.

Crash report is viewable on the menu to the right under system info (more info).

After opening and remaining open for a variable amount of time, 5 minutes or 15 minutes, firefox stops responding for 1-2 minutes then always crashes. Firefox is up to date. I believe all the plugins are up to date. Runs on Windows 7. The crash report is attached. Thanks. Crash report is viewable on the menu to the right under system info (more info).

Modified by antxmage

All Replies (2)

the-edmeister
the-edmeister
  • Moderator
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Please follow the steps below to provide us with Firefox crash report IDs to help us learn more about your crash.

  1. Enter about:crashes in the Firefox address bar and press Enter. A Submitted Crash Reports list will appear, similar to the one shown below.
  2. Copy the 5 most recent Report IDs that start with bp- and then go back to your forum question and paste those IDs into the "Post a Reply" box.

Note: If a recent Report ID does not start with bp- click on it to submit the report.

(Please don't take a screenshot of your crashes, just copy and paste the IDs. The below image is just an example of what your Firefox screen should look like.)

aboutcrashesFx29

Thank you for your help!

More information and further troubleshooting steps can be found in the Troubleshoot Firefox crashes (closing or quitting unexpectedly) article.

FredMcD
FredMcD
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The crash report is several pages of data. We need the report numbers to see the whole report.