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Sync sign in takes me to a blank page

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

jackhammer111
jackhammer111
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from the option tab, under "connect with a firefox account" when I click sign in it opens a new tab and nothing loads in the page. It remains blank.

this is the url... about:accounts?action=signin&entrypoint=preferences

but it won't load.

it's worth noting to that when I go to the main Mozilla page there is not any tabs or links or any mention of help. I do find the word "support" under location and contacts, which is non-intuitive and when I go to that page, on the spaces tab, under "Mozilla Spaces" there is another link, finally, to "need help with Firefox?" Why the hell do you make me jump though so many hoops to find support? but that's a secondary question.

my problem is I lost all my bookmarks passwords and everything after being forced by a Windows 10 update foul up to use a restore point that lost all my browser data.

I can't get it back if I can't sign in to sync.

from the option tab, under "connect with a firefox account" when I click sign in it opens a new tab and nothing loads in the page. It remains blank. this is the url... about:accounts?action=signin&entrypoint=preferences but it won't load. it's worth noting to that when I go to the main Mozilla page there is not any tabs or links or any mention of help. I do find the word "support" under location and contacts, which is non-intuitive and when I go to that page, on the spaces tab, under "Mozilla Spaces" there is another link, finally, to "need help with Firefox?" Why the hell do you make me jump though so many hoops to find support? but that's a secondary question. my problem is I lost all my bookmarks passwords and everything after being forced by a Windows 10 update foul up to use a restore point that lost all my browser data. I can't get it back if I can't sign in to sync.

All Replies (2)

FredMcD
FredMcD
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Look on your desktop. Do you see a folder called; Old Firefox?

https://support.mozilla.org/en-US/kb/recovering-important-data-from-an-old-profile

https://support.mozilla.org/en-US/kb/back-and-restore-information-firefox-profiles

The Firefox programs folder could have been damaged.

Download Firefox For All languages And Systems {web link} Save the file. Then;

Using your file browser, open the Programs Folder on your computer.

Windows: C:\Program Files C:\Program Files (x86) Mac: Open the "Applications" folder. Linux: Check your user manual.


Look for, and rename any Mozilla or Firefox folders by adding .old to them.

After rebooting the computer, run a registry scanner. Then run the installer. If all goes well, remove the OLD folders when you are done.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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What security software do you have?

This issue can be caused by corrupted cookies or cookies that are blocked.

Make sure that you allow cookies for the accounts.firefox.com domain if you aren't allowing cookies generally or use the 'Ask me' cookie setting or use extensions that deal with cookies.

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window