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Firefox crashes

  • 3 replies
  • 4 have this problem
  • 6 views
  • Last reply by FredMcD

lattamark
lattamark
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The adobe flash plug in keeps crashing when I try to stream video on the NFL Directv Sunday ticket web site. I have updated the plug in and have the same problem in safe mode as well. I am not sure what to try next? Any suggestions?

The adobe flash plug in keeps crashing when I try to stream video on the NFL Directv Sunday ticket web site. I have updated the plug in and have the same problem in safe mode as well. I am not sure what to try next? Any suggestions?

All Replies (3)

guigs
guigs
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Hello,

Some problems with Flash video playback can be resolved by disabling hardware acceleration in your Flash Player settings. (See this article for more information on using the Flash plugin in Firefox).

To disable hardware acceleration in Flash Player:

  1. Go to this Adobe Flash Player Help page.
  2. Right-click on the Flash Player logo on that page.
  3. Click on Settings in the context menu. The Adobe Flash Player Settings screen will open.
  4. Click on the icon at the bottom-left of the Adobe Flash Player Settings window to open the Display panel.

    The image "fpSettings1.PNG" does not exist.
  5. Remove the check mark from Enable hardware acceleration.
  6. Click Close to close the Adobe Flash Player Settings Window.
  7. Restart Firefox.

This Flash Player Help - Display Settings page has more information on Flash Player hardware acceleration, if you're interested.

Does this solve the problem? Let us know.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You did verify via the right-click context menu that the Shockwave Flash plugin is used and not the HTML5 media player?

FredMcD
FredMcD
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If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drive drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also: