This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Can't watch show on CW site. Told to disable ad blocker. I did. CW is still telling me to disable even though I did and refreshed and restarted computer.

  • 1 reply
  • 1 has this problem
  • 14 views
  • Last reply by FredMcD

more options

I have been watching currant episodes on the CW website. No problems. No changes on my MacBook Air recently, no ad-ons etc.

Today I went to the site to watch one of the latest episodes and it tells me:

Oops, you have an ad blocker enabled!

To watch this episode, please disable it and refresh the page.

So I went to "tools" click on the Add-ons, then "extensions" then I disabled the (ABP) adblock plus. (Even though it had been actividated and caused no interference with watching my shows before)

Then I refreshed the page and it still comes up that I have an ad blocker enabled. So I restarted the computer. Same result. What should I do?

I have been watching currant episodes on the CW website. No problems. No changes on my MacBook Air recently, no ad-ons etc. Today I went to the site to watch one of the latest episodes and it tells me: Oops, you have an ad blocker enabled! To watch this episode, please disable it and refresh the page. So I went to "tools" click on the Add-ons, then "extensions" then I disabled the (ABP) adblock plus. (Even though it had been actividated and caused no interference with watching my shows before) Then I refreshed the page and it still comes up that I have an ad blocker enabled. So I restarted the computer. Same result. What should I do?

All Replies (1)

more options

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac Options)
key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.