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Unable to use saved passwords, use search bar or go to a home page

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by cor-el

Tishae
Tishae
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I'm currently asking on behalf of a user - in normal circumstances I would completely uninstall firefox and then reinstall it again, but unfortunately that's not possible right now. Basically, the issues are as above - when you open up firefox or a new tab, the screen comes up as white. No home page, no favourites part. When you try to search in the search bar, you can type but when you press enter or click the arrow nothing happens. It doesn't freeze or anything, it just doesn't do the search. Finally, and the most frustrating problem, is that whenever you put in a saved username that should have a password attached to it, it doesn't put the password in. On new sites, it doesn't ask if you want to save a password for that site, and on sites where she's already got a password saved, they don't enter. I've looked in the saved passwords - they're in there - and I've removed them to attempt to add them back in again, and nothing.

This started on Monday, and I'd appreciate any input. Right now my best advice is to use google chrome ...

I'm currently asking on behalf of a user - in normal circumstances I would completely uninstall firefox and then reinstall it again, but unfortunately that's not possible right now. Basically, the issues are as above - when you open up firefox or a new tab, the screen comes up as white. No home page, no favourites part. When you try to search in the search bar, you can type but when you press enter or click the arrow nothing happens. It doesn't freeze or anything, it just doesn't do the search. Finally, and the most frustrating problem, is that whenever you put in a saved username that should have a password attached to it, it doesn't put the password in. On new sites, it doesn't ask if you want to save a password for that site, and on sites where she's already got a password saved, they don't enter. I've looked in the saved passwords - they're in there - and I've removed them to attempt to add them back in again, and nothing. This started on Monday, and I'd appreciate any input. Right now my best advice is to use google chrome ...

All Replies (4)

the-edmeister
the-edmeister
  • Moderator
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Here is some basic troubleshooting information to help you get started with trying to fix those issues. https://support.mozilla.org/en-US/kb/troubleshoot-and-diagnose-firefox-problems

Tishae
Tishae Question owner
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The only thing I haven't done out of these is run it in safe mode - I keep meaning to, but she is still trying to work around having these problems and I can only intrude on her computer so long before I'm becoming a nuisance.

FredMcD
FredMcD
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Explain that you need to do some things to find the cause and fix it. Why can't she re-install Firefox? Download Firefox For All languages And Systems v42{web link}


Please send this message;

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then send it to us. This will show us your system details. No Personal Information Is Collected.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Make sure that you do not run Firefox in permanent Private Browsing mode (Always use Private Browsing mode; never remember history).

  • Tools > Options > Privacy > Firefox will: "Use custom settings for history"
  • Deselect: [ ] "Always use Private Browsing mode"

Start Firefox in Safe Mode to check if one of the extensions (Firefox menu button/Tools > Add-ons > Extensions) or if hardware acceleration is causing the problem.

  • Switch to the DEFAULT theme: Firefox menu button/Tools > Add-ons > Appearance
  • Do NOT click the Reset button on the Safe Mode start window