This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

On Netflix, Firefox won't let me access "Member Reviews" option.

gsandra614
gsandra614
more options

On the Netflix website, when I try to read streaming movie reviews by members, I am not able to access the option to see ALL the reviews or to enter a review of my own. When I called Netflix about the problem, they told me I probably needed to update my Firefox browser, but I do have the latest version. When I use the Comodo Dragon browser, the Netflix movie page has enough space between the Member Review option and the Details and one other option (can't remember). The options are too close together on Firefox page and no amount of hovering with the mouse will light up the (other) Member Reviews option.

On the Netflix website, when I try to read streaming movie reviews by members, I am not able to access the option to see ALL the reviews or to enter a review of my own. When I called Netflix about the problem, they told me I probably needed to update my Firefox browser, but I do have the latest version. When I use the Comodo Dragon browser, the Netflix movie page has enough space between the Member Review option and the Details and one other option (can't remember). The options are too close together on Firefox page and no amount of hovering with the mouse will light up the (other) Member Reviews option.

All Replies (1)

alex_mayorga
alex_mayorga
  • Moderator
more options

¡Hola!

This works for me on Firefox Nightly, please see the image attached.

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.