This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Cannot download addon, Mozilla server is down

  • 1 reply
  • 2 have this problem
  • 1 view
  • Last reply by FredMcD

more options

Please fix your servers. It says "connection failure" when I try to install. I tried to download it with free download manager too, it says "server error". https://addons.mozilla.org/en-uS/firefox/addon/copy-link-text-4750/?src=userprofile

This is log from FDM:

21:03:24 12/1/2015 Redirecting... 21:03:24 12/1/2015 Redirection succeeded. Opening new URL 21:03:24 12/1/2015 GET /user-media/addons/4750/copy_link_text-1.8.0-fx.xpi?filehash=sha256%3Aeb571b1371cc05197928611bbbd6377f15d05f9b9d46cdf19a27eeefb2402579 HTTP/1.1 Referer: https://addons.cdn.mozilla.net/user-media/addons/4750/ Host: addons.cdn.mozilla.net 21:03:54 12/1/2015 HTTP/1.1 503 Service Unavailable Content-Length: 0 Connection: keep-alive Date: Wed, 02 Dec 2015 03:04:06 GMT X-Cache: Error from cloudfront Via: 1.1 a1d42b5d54a1f2fc94c4ac80f77b6fbe.cloudfront.net (CloudFront) X-Amz-Cf-Id: Yag1SuqELue7ISDq8JLoRBRoR7CrCM3MTr1knw_KC3yKR4F4m_872w==

Please fix your servers. It says "connection failure" when I try to install. I tried to download it with free download manager too, it says "server error". https://addons.mozilla.org/en-uS/firefox/addon/copy-link-text-4750/?src=userprofile This is log from FDM: 21:03:24 12/1/2015 Redirecting... 21:03:24 12/1/2015 Redirection succeeded. Opening new URL 21:03:24 12/1/2015 GET /user-media/addons/4750/copy_link_text-1.8.0-fx.xpi?filehash=sha256%3Aeb571b1371cc05197928611bbbd6377f15d05f9b9d46cdf19a27eeefb2402579 HTTP/1.1 Referer: https://addons.cdn.mozilla.net/user-media/addons/4750/ Host: addons.cdn.mozilla.net 21:03:54 12/1/2015 HTTP/1.1 503 Service Unavailable Content-Length: 0 Connection: keep-alive Date: Wed, 02 Dec 2015 03:04:06 GMT X-Cache: Error from cloudfront Via: 1.1 a1d42b5d54a1f2fc94c4ac80f77b6fbe.cloudfront.net (CloudFront) X-Amz-Cf-Id: Yag1SuqELue7ISDq8JLoRBRoR7CrCM3MTr1knw_KC3yKR4F4m_872w==

Chosen solution

I just checked. It is up now. Let us know if there is still a problem. Make sure your protection programs aren't blocking this.

Read this answer in context 👍 0

All Replies (1)

more options

Chosen Solution

I just checked. It is up now. Let us know if there is still a problem. Make sure your protection programs aren't blocking this.