This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

TB is automatically changing sender's name

  • 2 replies
  • 1 has this problem
  • 3 views
  • Last reply by CParis1125

CParis1125
CParis1125
more options

Here's a strange one. Whenever I get an email alert from Twitter to any of my email accounts, TB is changing the "From" name to "James Smith (via Twitter)". This includes anything sent from the "notify@twitter.com" email address. I checked all of my Message Filters, and there's no rule set up to rename incoming emails from Twitter, so I am mystified.

FYI, I doubt this has anything to do with Twitter. This is a Thunderbird issue.

Here's a strange one. Whenever I get an email alert from Twitter to any of my email accounts, TB is changing the "From" name to "James Smith (via Twitter)". This includes anything sent from the "notify@twitter.com" email address. I checked all of my Message Filters, and there's no rule set up to rename incoming emails from Twitter, so I am mystified. FYI, I doubt this has anything to do with Twitter. This is a Thunderbird issue.

Chosen solution

What is in the source code headers? Select email click on 'More' and select 'View source'

Is there any mention of "James Smith (via Twitter)"?

Check address books, including 'Collected Addresses: Is there any mention of "James Smith" associated with a @twitter.com email address? It might be in a 'Display' name section.

Read this answer in context 👍 1

All Replies (2)

Toad-Hall
Toad-Hall
  • Top 10 Contributor
more options

Chosen Solution

What is in the source code headers? Select email click on 'More' and select 'View source'

Is there any mention of "James Smith (via Twitter)"?

Check address books, including 'Collected Addresses: Is there any mention of "James Smith" associated with a @twitter.com email address? It might be in a 'Display' name section.

CParis1125
CParis1125 Question owner
more options

That was it!

In my contact list, the sender's name for the generic email address "notify@twitter.com" was somehow edited to read "James Smith." I suspect I was trying to edit an email address in my contact list, and it was either directly above or below the Twitter one, and edited that one by accident.

So repairing the contact entry for notify@twitter.com fixed the problem.

Thanks, I would not have thought to look there!