Firefox 42.0 CAUSES GMAIL TO FREEZE UP WHEN VIEWING SOME VIDEOS AND PHOTOS
Since Firefox updated to version 41 and 42, my Gmail freezes/locks up when I click on some videos and photos. I am able to view the same videos and photos when using Chrome so it has to be within Firefox. How do I stop this issue in Firefox?
All Replies (2)
If you have problems with current Shockwave Flash plugin versions then check this:
- see if there are updates for your graphics drive drivers
https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration
- disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)
https://forums.adobe.com/message/4468493#TemporaryWorkaround
- disable hardware acceleration in the Flash plugin
https://forums.adobe.com/thread/891337 See also:
Many site issues can be caused by corrupt cookies or cache.
- Clear the Cache and
- Remove Cookies
Warning ! ! This will log you out of sites you're logged in to.
Type about:preferences<Enter> in the address bar.
- Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
- Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.
If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;
Type about:preferences#advanced<Enter> in the address bar.
Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.
Poke around safe web sites. Are there any problems?
Then restart.
I don't use Flash. I have a new HP desktop I7 Quad Core computer with up-to-date drivers. When I use Chrome and NOT Firefox, the videos play!!! I am not computer savvy so I need an easy fix and not a complicated one.