Windows 10 TB 38 suddenly stopped receiving emails from comcast.net
My wife and I share the computer. Don't know if there was a TB update 12-3. But starting sometime 12-3 aAfter 10 pm, TB fails to retrieve any emails from the comcast server. Initially TB was using PORT 110, I believe. [So-called] Comcast customer support suggested 495 or 995 -- or maybe both, sorry. None of those worked. I have installed Windows Live Mail and that works but on a different port.
I have no problems sending using TB at all, so it's the inbound port and the server is still mail.comcast.net.
Using Windows 10 - there was an article about Win 7. Moved to 10 about 2 months ago, so it's not Win 10. I bet it's Comcast closing a port. They claim they do not support TB. Swell.
Thanks for any help in advance.
Stan
Chosen solution
Thank you very much; that fixed my TB problem.
The (notice in my original I said) "so-called" comcast customer care folks (3 different ones) with whom I spoke could not or did not point me to the link you provided.
I don't see where TB lets me use the imap access -- only pop3.
Indeed, I was using 110 and that has apparently been disabled. 995 works.
Read this answer in context 👍 0All Replies (4)
Please post your Troubleshooting Information.
At the top right of the Thunderbird window, click the menu button 
, then select Help > Troubleshooting Information.
Press the Copy text to clipboard button and paste the information into your reply.
Application Basics
Name: Thunderbird Version: 38.4.0 User Agent: Mozilla/5.0 (Windows NT 10.0; WOW64; rv:38.0) Gecko/20100101 Thunderbird/38.4.0 Profile Folder: Show Folder
(Local drive) Application Build ID: 20151119061742 Enabled Plugins: about:plugins Build Configuration: about:buildconfig Memory Use: about:memory
Mail and News Accounts
account1:
INCOMING: account1, , (none) Local Folders, plain, passwordCleartext
account2:
INCOMING: account2, , (pop3) mail.comcast.net:465, SSL, passwordCleartext
OUTGOING: smtp.comcast.net:587, plain, passwordCleartext, true
account3:
INCOMING: account3, , (pop3) pop3.mindspring.com:465, plain, passwordCleartext
OUTGOING: smtp.comcast.net:587, plain, passwordCleartext, true
Crash Reports http://crash-stats.mozilla.com/report/index/bp-c977a0a0-b986-4372-9b58-0a8eb2150919 (9/19/2015)
Extensions
Lightning, 4.0.4.1, true, {e2fda1a4-762b-4020-b5ad-a41df1933103}
Important Modified Preferences
Name: Value
accessibility.typeaheadfind.flashBar: 0
browser.cache.disk.capacity: 358400
browser.cache.disk.smart_size_cached_value: 358400
browser.cache.disk.smart_size.first_run: false
browser.cache.disk.smart_size.use_old_max: false
browser.zoom.full: true
dom.max_chrome_script_run_time: 0
extensions.lastAppVersion: 38.4.0
font.name.monospace.el: Consolas
font.name.monospace.tr: Consolas
font.name.monospace.x-baltic: Consolas
font.name.monospace.x-central-euro: Consolas
font.name.monospace.x-cyrillic: Consolas
font.name.monospace.x-unicode: Consolas
font.name.monospace.x-western: Consolas
font.name.sans-serif.el: Calibri
font.name.sans-serif.tr: Calibri
font.name.sans-serif.x-baltic: Calibri
font.name.sans-serif.x-central-euro: Calibri
font.name.sans-serif.x-cyrillic: Calibri
font.name.sans-serif.x-unicode: Calibri
font.name.sans-serif.x-western: Calibri
font.name.serif.el: Cambria
font.name.serif.tr: Cambria
font.name.serif.x-baltic: Cambria
font.name.serif.x-central-euro: Cambria
font.name.serif.x-cyrillic: Cambria
font.name.serif.x-unicode: Cambria
font.name.serif.x-western: Cambria
font.size.fixed.el: 14
font.size.fixed.tr: 14
font.size.fixed.x-baltic: 14
font.size.fixed.x-central-euro: 14
font.size.fixed.x-cyrillic: 14
font.size.fixed.x-unicode: 14
font.size.fixed.x-western: 14
font.size.variable.el: 17
font.size.variable.tr: 17
font.size.variable.x-baltic: 17
font.size.variable.x-central-euro: 17
font.size.variable.x-cyrillic: 17
font.size.variable.x-unicode: 17
font.size.variable.x-western: 17
gfx.direct3d.last_used_feature_level_idx: 1
mail.openMessageBehavior.version: 1
mail.winsearch.firstRunDone: true
mailnews.database.global.datastore.id: 221af57c-79a1-4ce4-b030-ed1ac592e8a
network.cookie.prefsMigrated: true
network.predictor.cleaned-up: true
places.database.lastMaintenance: 1449253962
places.history.expiration.transient_current_max_pages: 79613
places.history.expiration.transient_optimal_database_size: 127377408
plugin.importedState: true
plugins.update.notifyUser: true
print.print_printer: HP Deskjet 6940 series (Copy 1)
.............
I have tried other ports. It was originally 110 and that did not work.
Stan
It's possible Comcast only support SSL/TLS access now, which is a good thing.
Comcast support should be able to tell you the correct server settings. And you should be able to look up the correct settings on their support site.
There is no point trying different combinations of settings, simply use what Comcast require. And this isn't a secret. http://customer.xfinity.com/help-and-support/internet/email-client-programs-with-xfinity-email/
You need to turn on SSL/TLS for both, incoming and outgoing, and correct the port for incoming.
Chosen Solution
Thank you very much; that fixed my TB problem.
The (notice in my original I said) "so-called" comcast customer care folks (3 different ones) with whom I spoke could not or did not point me to the link you provided.
I don't see where TB lets me use the imap access -- only pop3.
Indeed, I was using 110 and that has apparently been disabled. 995 works.