This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Firefox crashes way too often. I'm using 42.0

  • 2 replies
  • 1 has this problem
  • 1 view
  • Last reply by cor-el

more options

Here are my last 5 crash IDs: Crash ID: bp-00d7c05d-c704-4e8e-a600-85c592150707 Crash ID: bp-0bfbc6ff-5dd5-4f7a-aabb-3e1422150411 Crash ID: bp-0bff93ea-c886-4b75-95a9-9775b2150524 Crash ID: bp-0c4a7c6d-9695-4dca-b958-64a662150509 Crash ID: bp-0c8502cd-97cd-4541-a293-62f262140323

Here are my last 5 crash IDs: Crash ID: bp-00d7c05d-c704-4e8e-a600-85c592150707 Crash ID: bp-0bfbc6ff-5dd5-4f7a-aabb-3e1422150411 Crash ID: bp-0bff93ea-c886-4b75-95a9-9775b2150524 Crash ID: bp-0c4a7c6d-9695-4dca-b958-64a662150509 Crash ID: bp-0c8502cd-97cd-4541-a293-62f262140323

All Replies (2)

more options

¡Hola!

Those crash reports date back to the following dates:

Crash ID: bp-00d7c05d-c704-4e8e-a600-85c592150707 2015-07-07 Crash ID: bp-0bfbc6ff-5dd5-4f7a-aabb-3e1422150411 2015-04-11 Crash ID: bp-0bff93ea-c886-4b75-95a9-9775b2150524 2015-05-24 Crash ID: bp-0c4a7c6d-9695-4dca-b958-64a662150509 2015-05-09 Crash ID: bp-0c8502cd-97cd-4541-a293-62f262140323 2014-03-23

The three most recent are Flash related, the fourth one is seemingly https://bugzilla.mozilla.org/show_bug.cgi?id=500105 and the last one can't be found anymore.

Is there a particular problem you're experiencing right now?

Are your plug-ins up to date? Please check at https://www.mozilla.org/en-US/plugincheck/

¡Gracias!

more options

You can check for problems with current Shockwave Flash plugin versions and try this:

See also: