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How do I stop "The Primetime Content Decryption Module provided by Adobe Systems, Incorporated plugin has crashed" in Netflix on Firefox 42?

  • 5 replies
  • 4 have this problem
  • 1 view
  • Last reply by cpearce

PatPeter
PatPeter
more options

I was watching Netflix fine last night, but now all of the sudden it's giving me this message when I try to watch videos:

> The Primetime Content Decryption Module provided by Adobe Systems, Incorporated plugin has crashed

I suppose Netflix is trying to use HTML5 instead of Silverlight, of course getting away from Flash only to come back to Adobe isn't that ideal.

The plugin is automatically downloaded by Firefox, so this is a Firefox issue: https://support.mozilla.org/en-US/kb/enable-drm

Anyway, I have "Play DRM content" selected in Options ==> Content. What else could fix this?

I was watching Netflix fine last night, but now all of the sudden it's giving me this message when I try to watch videos: > The Primetime Content Decryption Module provided by Adobe Systems, Incorporated plugin has crashed I suppose Netflix is trying to use HTML5 instead of Silverlight, of course getting away from Flash only to come back to Adobe isn't that ideal. The plugin is automatically downloaded by Firefox, so this is a Firefox issue: https://support.mozilla.org/en-US/kb/enable-drm Anyway, I have "Play DRM content" selected in Options ==> Content. What else could fix this?

Modified by PatPeter

All Replies (5)

FredMcD
FredMcD
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Go to Adobe.com and find the proper support forum.

PatPeter
PatPeter Question owner
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This is NOT an Adobe issue. This plugin is automatically downloaded by Firefox:

> Firefox downloads and enables the Adobe Primetime CDM by default to give users a smooth experience on sites that require DRM.

https://support.mozilla.org/en-US/kb/enable-drm

Modified by PatPeter

FredMcD
FredMcD
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I've called the big guys to help you. Good luck.

PatPeter
PatPeter Question owner
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Thank you!

cpearce
cpearce
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Sorry you're having trouble.

If you open about:crashes can you copy some of the URLs listed and paste them here?