This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

View Recording link of online coaching class is not opening

more options

I received a link in my mail when i clicked on view recording nothing is opening. previously link was working fine.

Link https://live.wiziq.com/aliveext/recording.aspx?VIFBJLbQddJ8InFyNg5q5znN%2bm5rIUe8Xu%2bAEKiSHYO9a06KEFy3WduyGf50Wg6lVJwhi9wz7nFfCKxIWyB8FQjFgu7%2fU7%2f6w%2bomFyc3M479VwASaqMFhohT5rQiQdnD62ssywdluTc%3d

Also find the screenshot

I received a link in my mail when i clicked on view recording nothing is opening. previously link was working fine. Link https://live.wiziq.com/aliveext/recording.aspx?VIFBJLbQddJ8InFyNg5q5znN%2bm5rIUe8Xu%2bAEKiSHYO9a06KEFy3WduyGf50Wg6lVJwhi9wz7nFfCKxIWyB8FQjFgu7%2fU7%2f6w%2bomFyc3M479VwASaqMFhohT5rQiQdnD62ssywdluTc%3d Also find the screenshot
Attached screenshots

All Replies (1)

more options

Hmm, I get "You are not authorized" when I load that link, which I think means it works for me.

When you have a problem with one particular site that previously worked normally, a good "first thing to try" is clearing your Firefox cache and deleting your saved cookies for the site.

(1) Clear Firefox's Cache

See: How to clear the Firefox cache

If you have a large hard drive, this might take a few minutes.

(2) Remove the site's cookies (save any pending work first). While viewing a page on the site, try either:

  • right-click a blank area of the page and choose View Page Info > Security > "View Cookies"
  • (menu bar) Tools > Page Info > Security > "View Cookies"
  • click the padlock or globe icon in the address bar > More Information > "View Cookies"

In the dialog that opens, you can remove the site's cookies individually.

Then try reloading the page. Does that help?


If problems continue, could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Diagnose Firefox issues using Troubleshoot Mode)