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Firefox crashes

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Firefox crashes upon startup in both 32 and 64 bit versions. Also crashes in Safe Mode. These are clean installs in Windows 8.1 Pro 64-bit.

Crash ID: bp-1bb81243-135b-4295-ab36-670db2151222 Crash ID: bp-2c1cab81-4cdb-4bf7-be0d-4a7e92151222 Crash ID: bp-2eeffa38-5e0c-4802-b2eb-293c72151221 Crash ID: bp-93bfea4e-aa71-4abf-bf21-f1c6d2151221 Crash ID: bp-4440d969-df6f-440c-b17a-5814d2151222 Crash ID: bp-aa48983b-bd95-4cc4-a621-8973c2151222 Crash ID: bp-acd10265-25dc-4837-b0e6-d974e2151221 Crash ID: bp-cc8e97e1-0b07-4cee-9a13-b06c52151221 Crash ID: bp-e5e9c802-78e8-423a-b6f7-7b1c32151221 Crash ID: bp-f47300d3-3d24-4024-925d-8518a2151221 Crash ID: bp-fed45858-ae44-40e7-bc87-259432151221

These are the crash ID's for all the crashes.


Thank you for your time and help.

Firefox crashes upon startup in both 32 and 64 bit versions. Also crashes in Safe Mode. These are clean installs in Windows 8.1 Pro 64-bit. Crash ID: bp-1bb81243-135b-4295-ab36-670db2151222 Crash ID: bp-2c1cab81-4cdb-4bf7-be0d-4a7e92151222 Crash ID: bp-2eeffa38-5e0c-4802-b2eb-293c72151221 Crash ID: bp-93bfea4e-aa71-4abf-bf21-f1c6d2151221 Crash ID: bp-4440d969-df6f-440c-b17a-5814d2151222 Crash ID: bp-aa48983b-bd95-4cc4-a621-8973c2151222 Crash ID: bp-acd10265-25dc-4837-b0e6-d974e2151221 Crash ID: bp-cc8e97e1-0b07-4cee-9a13-b06c52151221 Crash ID: bp-e5e9c802-78e8-423a-b6f7-7b1c32151221 Crash ID: bp-f47300d3-3d24-4024-925d-8518a2151221 Crash ID: bp-fed45858-ae44-40e7-bc87-259432151221 These are the crash ID's for all the crashes. Thank you for your time and help.

Chosen solution

philipp, You sir are a genius. The problem ended up being I had extra software installed by Nvidia when I updated my graphics card drivers. It was a program called--Nvidia Forceware Network Access Manager. Uninstalled and rebooted and the issues went away.

Thank you to all who helped out on this issue.

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All Replies (6)

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Product Firefox Version 43.0.1 Build ID 20151216175450 Release Channel release OS Windows NT OS Version 6.3.9600

bp-1bb81243-135b-4295-ab36-670db2151222

Signature nvlsp64.dll

This is for Sumo's Related Bugs 1233237 NEW --- crash with Nvidia's Network Access Manager (nvappfilter.dll/nvlsp.dll) in Firefox 43


Nvidia has been giving Firefox problems of late. Check for updates.

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FredMcD said

Nvidia has been giving Firefox problems of late. Check for updates.

Just downloaded the latest drivers for my video card and motherboard. I am still having the same issue

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hi dave, does an update to firefox 43.0.2 help? https://archive.mozilla.org/pub/firefox/releases/43.0.2/win32/

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philipp said

hi dave, does an update to firefox 43.0.2 help?

Yes and No. Yes I am now able to start Firefox without it crashing, and No I cannot even go to Google.com. Anything I type in the address bar will not load it just "refreshes" back to a blank page.

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What security software do you have?

There is security software like Avast and Kaspersky and BitDefender and ESET that intercept secure connections and can send their own certificate.

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Chosen Solution

philipp, You sir are a genius. The problem ended up being I had extra software installed by Nvidia when I updated my graphics card drivers. It was a program called--Nvidia Forceware Network Access Manager. Uninstalled and rebooted and the issues went away.

Thank you to all who helped out on this issue.