We're calling on all EU-based Mozillians with iOS or iPadOS devices to help us monitor Apple’s new browser choice screens. Join the effort to hold Big Tech to account!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

when i try to navigate off the firefox start page, i just get a refresh of the start page

  • 8 replies
  • 4 have this problem
  • 1 view
  • Last reply by dmcnarne

more options

today i got a Microsoft software update and ever since, my Firefox will not navigate off the Firefox start page. my bookmarks don't work, my recent history doesn't work, even the search feature on the Firefox start page doesn't work.

today i got a Microsoft software update and ever since, my Firefox will not navigate off the Firefox start page. my bookmarks don't work, my recent history doesn't work, even the search feature on the Firefox start page doesn't work.

All Replies (8)

more options

hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...

more options

Application Basics


Name: Firefox Version: 43.0.2 Build ID: 20151221130713 Update Channel: release User Agent: Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; NOKIA; Lumia 830) like iPhone OS 7_0_3 Mac OS X AppleWebKit/537 (KHTML, like Gecko) Mobile Safari/537 Multiprocess Windows: 0/1 (default: false) Safe Mode: false

Crash Reports for the Last 3 Days


All Crash Reports (including 1 pending crash in the given time range)

Extensions


Name: Adblock Plus Version: 2.7 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}

Name: HTTPS-Everywhere Version: 5.1.2 Enabled: true ID: https-everywhere-eff@eff.org

Name: McAfee WebAdvisor Version: 4.0.16 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}

Name: Privacy Badger Version: 1.0.5 Enabled: true ID: jid1-MnnxcxisBPnSXQ-eff@jetpack

Name: Random Agent Spoofer Version: 0.9.5.2 Enabled: true ID: jid1-AVgCeF1zoVzMjA@jetpack

Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}

Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}

Name: SearchLock Version: 1.0.9 Enabled: false ID: jid1-vRJA7N8VwBoiXw@jetpack

Graphics


Adapter Description: NVIDIA GeForce 8600 GT Adapter Drivers: nvd3dum nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none Device ID: 0x0401 Direct2D Enabled: true DirectWrite Enabled: true (7.0.6002.23845) Driver Date: 10-13-2015 Driver Version: 9.18.13.4192 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 22861682 Supports Hardware H264 Decoding: No; MFT_MESSAGE_SET_D3D_MANAGER failed with code C00D6D60 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8600 GT Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0

Important Modified Preferences


accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.search.suggest.enabled: false browser.sessionstore.upgradeBackup.latestBuildID: 20151221130713 browser.startup.homepage_override.buildID: 20151221130713 browser.startup.homepage_override.mstone: 43.0.2 browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.2 font.internaluseonly.changed: true general.useragent.override: Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; NOKIA; Lumia 830) general.useragent.vendor: general.useragent.vendorsub: gfx.crash-guard.d3d11layers.appVersion: 43.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x0401 gfx.crash-guard.d3d11layers.driverVersion: 9.18.13.4192 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0401 gfx.driver-init.driverVersion: 9.18.13.4192 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1446900981 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1447893393 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151221130713 media.gmp-manager.lastCheck: 1450835987 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir:

more options

thank you. in case you have nvidia's network access manager or forceware network manager software installed, please go into your system control panel and uninstall it (or go there and have look if it is listed there, if you're unsure about this)...

more options

where do I check to see if I have the NVidia's network access manager....checking the control panel now

more options
more options

uninstalling now.....do i need to restart Firefox when i'm done?

more options

yes, to be on the safe side probably start the whole windows machine once... hopefully everything is back to normal afterwards.

more options

ok, it asks to restart the machine after removing the Forceware network manager. I'll give it a try