when i try to navigate off the firefox start page, i just get a refresh of the start page
today i got a Microsoft software update and ever since, my Firefox will not navigate off the Firefox start page. my bookmarks don't work, my recent history doesn't work, even the search feature on the Firefox start page doesn't work.
All Replies (8)
hello, could you go to the firefox menu ≡ > help ? > troubleshooting information, copy the contents of that page and paste them here into a reply on the forum? this might give us a clue what is going on...
Application Basics
Name: Firefox Version: 43.0.2 Build ID: 20151221130713 Update Channel: release User Agent: Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; NOKIA; Lumia 830) like iPhone OS 7_0_3 Mac OS X AppleWebKit/537 (KHTML, like Gecko) Mobile Safari/537 Multiprocess Windows: 0/1 (default: false) Safe Mode: false
Crash Reports for the Last 3 Days
All Crash Reports (including 1 pending crash in the given time range)
Extensions
Name: Adblock Plus Version: 2.7 Enabled: true ID: {d10d0bf8-f5b5-c8b4-a8b2-2b9879e08c5d}
Name: HTTPS-Everywhere Version: 5.1.2 Enabled: true ID: https-everywhere-eff@eff.org
Name: McAfee WebAdvisor Version: 4.0.16 Enabled: true ID: {4ED1F68A-5463-4931-9384-8FFF5ED91D92}
Name: Privacy Badger Version: 1.0.5 Enabled: true ID: jid1-MnnxcxisBPnSXQ-eff@jetpack
Name: Random Agent Spoofer Version: 0.9.5.2 Enabled: true ID: jid1-AVgCeF1zoVzMjA@jetpack
Name: McAfee Security Scan Plus Version: 1.0 Enabled: false ID: {e4f94d1e-2f53-401e-8885-681602c0ddd8}
Name: Microsoft .NET Framework Assistant Version: 0.0.0 Enabled: false ID: {20a82645-c095-46ed-80e3-08825760534b}
Name: SearchLock Version: 1.0.9 Enabled: false ID: jid1-vRJA7N8VwBoiXw@jetpack
Graphics
Adapter Description: NVIDIA GeForce 8600 GT Adapter Drivers: nvd3dum nvwgf2um,nvwgf2um Adapter RAM: 512 Asynchronous Pan/Zoom: none Device ID: 0x0401 Direct2D Enabled: true DirectWrite Enabled: true (7.0.6002.23845) Driver Date: 10-13-2015 Driver Version: 9.18.13.4192 GPU #2 Active: false GPU Accelerated Windows: 1/1 Direct3D 11 (OMTC) Subsys ID: 22861682 Supports Hardware H264 Decoding: No; MFT_MESSAGE_SET_D3D_MANAGER failed with code C00D6D60 Vendor ID: 0x10de WebGL Renderer: Google Inc. -- ANGLE (NVIDIA GeForce 8600 GT Direct3D9Ex vs_3_0 ps_3_0) windowLayerManagerRemote: true AzureCanvasBackend: direct2d AzureContentBackend: direct2d AzureFallbackCanvasBackend: cairo AzureSkiaAccelerated: 0
Important Modified Preferences
accessibility.typeaheadfind.flashBar: 0 browser.cache.disk.capacity: 358400 browser.cache.disk.filesystem_reported: 1 browser.cache.disk.hashstats_reported: 1 browser.cache.disk.smart_size.first_run: false browser.cache.disk.smart_size.use_old_max: false browser.cache.frecency_experiment: 1 browser.download.importedFromSqlite: true browser.download.manager.alertOnEXEOpen: true browser.places.smartBookmarksVersion: 7 browser.search.suggest.enabled: false browser.sessionstore.upgradeBackup.latestBuildID: 20151221130713 browser.startup.homepage_override.buildID: 20151221130713 browser.startup.homepage_override.mstone: 43.0.2 browser.tabs.warnOnClose: false dom.apps.reset-permissions: true dom.mozApps.used: true extensions.lastAppVersion: 43.0.2 font.internaluseonly.changed: true general.useragent.override: Mozilla/5.0 (Mobile; Windows Phone 8.1; Android 4.0; ARM; Trident/7.0; Touch; rv:11.0; IEMobile/11.0; NOKIA; Lumia 830) general.useragent.vendor: general.useragent.vendorsub: gfx.crash-guard.d3d11layers.appVersion: 43.0.2 gfx.crash-guard.d3d11layers.deviceID: 0x0401 gfx.crash-guard.d3d11layers.driverVersion: 9.18.13.4192 gfx.crash-guard.d3d11layers.feature-d2d: true gfx.crash-guard.d3d11layers.feature-d3d11: true gfx.crash-guard.glcontext.gfx.driver-init.direct3d11-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle: true gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-d3d11: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-force-warp: false gfx.crash-guard.glcontext.gfx.driver-init.webgl-angle-try-d3d11: true gfx.crash-guard.status.d3d11layers: 2 gfx.crash-guard.status.d3d9video: 2 gfx.crash-guard.status.glcontext: 2 gfx.direct3d.last_used_feature_level_idx: 1 gfx.driver-init.appVersion: 42.0 gfx.driver-init.deviceID: 0x0401 gfx.driver-init.driverVersion: 9.18.13.4192 gfx.driver-init.feature-d2d: true gfx.driver-init.feature-d3d11: true gfx.driver-init.status: 2 media.gmp-eme-adobe.abi: x86-msvc media.gmp-eme-adobe.lastUpdate: 1446900981 media.gmp-eme-adobe.version: 15 media.gmp-gmpopenh264.abi: x86-msvc media.gmp-gmpopenh264.lastUpdate: 1447893393 media.gmp-gmpopenh264.version: 1.5.1 media.gmp-manager.buildID: 20151221130713 media.gmp-manager.lastCheck: 1450835987 media.hardware-video-decoding.failed: false media.webrtc.debug.aec_log_dir:
thank you. in case you have nvidia's network access manager or forceware network manager software installed, please go into your system control panel and uninstall it (or go there and have look if it is listed there, if you're unsure about this)...
where do I check to see if I have the NVidia's network access manager....checking the control panel now
in the list of programs: http://www.wikihow.com/Remove-Programs-%28Windows-7%29
uninstalling now.....do i need to restart Firefox when i'm done?
yes, to be on the safe side probably start the whole windows machine once... hopefully everything is back to normal afterwards.
ok, it asks to restart the machine after removing the Forceware network manager. I'll give it a try