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How can I prevent Firefox Mozilla from crashing when I see a video on You Tube ? It happens everytime.

  • 5 replies
  • 11 have this problem
  • 5 views
  • Last reply by kesslaw

kesslaw
kesslaw
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Every time I click onto a link that has a video on You Tube, Mozilla Firefox crashes and does not let me watch the video. Even when the window opens to restore it, the same thing happens all over again. It never did this before. Why is this happening now ? What can I do to prevent this ? I want to watch videos on You Tube.

Every time I click onto a link that has a video on You Tube, Mozilla Firefox crashes and does not let me watch the video. Even when the window opens to restore it, the same thing happens all over again. It never did this before. Why is this happening now ? What can I do to prevent this ? I want to watch videos on You Tube.

All Replies (5)

FredMcD
FredMcD
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Your Installed Plug-ins does not show a player. What are you using?

FredMcD
FredMcD
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In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29
kesslaw
kesslaw Question owner
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I tried to do what you said but it does not work. Perhaps I am not doing what your instructions intended me to do. If so, then I do not understand your instructions. Can you make your instructions clearer and readily understandable ? Please let me know. My e-mail is: xxxxxxx@yahoo.com Thank you.


edited email from public and spambots and nobody here will email a publicy posted email like this.

Modified by James

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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If you have submitted crash reports then please post the IDs of one or more recent crash reports that start with "bp-":

  • bp-xxxxxxxx-xxxx-xxxx-xxxx-xxxxxxxxxxxx

You can find the report ID of recent crash reports on the "Help > Troubleshooting Information" page (about:support).

  • click the "All Crash Reports" button on this page to open the about:crashes page and see all crash reports.

Alternatively you can open about:crashes via the location/address bar.

See also:

YouTube would normally use the HTML5 media player in current Firefox releases.

Note that YouTube likely uses the HTML5 media player in current Firefox releases and that might not work properly on Windows XP. An alternative might be to force a Shockwave Flash player by using an extension, but that might not work either without issues on Windows XP.

kesslaw
kesslaw Question owner
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This is way too complicated for me. Can you suggest a very very simple way to solve this problem ? PLEASE !