This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Stuck on Thunderbird Mail window

  • 2 replies
  • 8 have this problem
  • 1 view
  • Last reply by Wayne Mery

CrakMax
CrakMax
more options

Hello,

Since a few days now, everytime I try to use Thunderbird it just get completely stuck on the Thunderbird Mail screen. Wherever I click, it gets stuck there.

I tried to disable the addons as one of the other ticket suggested, but I can't even open the Add-Ons window... Actually I can't open anything at all, nor write new emails.

However, it is still getting new messages... Can't see them unless I right click then "Open in new tab" though

Hello, Since a few days now, everytime I try to use Thunderbird it just get completely stuck on the Thunderbird Mail screen. Wherever I click, it gets stuck there. I tried to disable the addons as one of the other ticket suggested, but I can't even open the Add-Ons window... Actually I can't open anything at all, nor write new emails. However, it is still getting new messages... Can't see them unless I right click then "Open in new tab" though

All Replies (2)

CrakMax
CrakMax Question owner
more options

Here is a screenshot of the page it is stuck on: http://screencast.com/t/f6Cnk0Vi

Sometimes when I click on other folders, it updates the page but it seems rather random.

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

- start Thunderbird in safe mode 

 https://support.mozilla.org/en-US/kb/safe-mode

- go to tools | addons - remove the lightning addon - restart - start thunderbird - if you need the lightning addon, add it back at tools | addons

Does that help?