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Latest version of TB causes problems

  • 3 replies
  • 3 have this problem
  • 2 views
  • Last reply by Matt

Fajita_shorty
Fajita_shorty
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TB did an automatic update this morning,resulting in malfunction of the program. By that I mean I was unable to view my mailbox messages, the help tab (next to Tools) was missing, and I got an error message that said

"Error" expression search. Can't find my textbox." and the screen where the messages usually appear is blank (see attached image).

I was able to start TB in safe mode, and it appears to be working okay. I thought maybe the newer version was not compatible with some of the add-ons, so I disabled al of them, but starting normally (without safe mode) I had the same problems.

thanks,

TB did an automatic update this morning,resulting in malfunction of the program. By that I mean I was unable to view my mailbox messages, the help tab (next to Tools) was missing, and I got an error message that said "Error" expression search. Can't find my textbox." and the screen where the messages usually appear is blank (see attached image). I was able to start TB in safe mode, and it appears to be working okay. I thought maybe the newer version was not compatible with some of the add-ons, so I disabled al of them, but starting normally (without safe mode) I had the same problems. thanks,
Attached screenshots

Chosen solution

- start Thunderbird in safe mode 

 https://support.mozilla.org/en-US/kb/safe-mode

- go to tools | addons - remove the lightning addon - restart - start thunderbird - if you need the lightning addon, add it back at tools | addons

Does that help?

Read this answer in context 👍 1

All Replies (3)

Wayne Mery
Wayne Mery
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  • Top 10 Contributor
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Chosen Solution

- start Thunderbird in safe mode 

 https://support.mozilla.org/en-US/kb/safe-mode

- go to tools | addons - remove the lightning addon - restart - start thunderbird - if you need the lightning addon, add it back at tools | addons

Does that help?

Fajita_shorty
Fajita_shorty Question owner
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That seems to do the trick, thanks.

Matt
Matt
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  • Top 10 Contributor
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could you please advise.

  • Is your computer connected to a network, or do you have a local NAS device which backs up your computer?
  • Is the profile folder synchronized to a device other than the computers hard disk?
  • What anti virus do you use?