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Why won't Firefox accept my security confirmation?

  • 2 replies
  • 2 have this problem
  • 2 views
  • Last reply by cor-el

slognog
slognog
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Firefox has recently begun to reject the security certificates of sites which I could formerly visit with no problem. When I attempt to confirm a security exception, stored permanently or otherwise, the page refreshes back to the warning screen. The exception cannot be created.

Firefox has recently begun to reject the security certificates of sites which I could formerly visit with no problem. When I attempt to confirm a security exception, stored permanently or otherwise, the page refreshes back to the warning screen. The exception cannot be created.

All Replies (2)

Paul
Paul
  • Moderator
  • Top 10 Contributor
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Hi

This issue may have been fixed and all you may need to do is make sure that your version of Firefox is updated. You can read more about how to check this here.

I hope this helps, but if not, please come back here and we can look into a different solution for you.

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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You can check the date and time and time zone in the clock on your computer: (double) click the clock icon on the Windows Taskbar.

If you can't inspect the certificate via "I Understand the Risks" then try this:

Open the "Add Security Exception" window by pasting this chrome URL in the Firefox location/address bar and check the certificate:

  • chrome://pippki/content/exceptionDialog.xul

In the location field of this window type or paste the URL of the website.

  • retrieve the certificate via the "Get certificate" button
  • click the "View..." button to inspect the certificate in the Certificate Viewer

You can inspect details like the issuer and the certificate chain in the Details tab of the Certificate Viewer. Check who is the issuer of the certificate. If necessary then you can attach a screenshot that shows the certificate viewer.