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I cannot get rid of a home page that automatically pops up no matter what I attempt to do. How can I remove this webpage from my Firefox sign on?

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  • Last reply by FredMcD

vapdstor
vapdstor
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The following website automatically opens when I access Firefox. This is not a homepage I want and it just showed up. IU cannot get rid of it and have attempted to changed the home page numerous times but when I restart Firefox bang this site appears and I want it gone, please help me get rid of this website forever, thank you! http://www.undefined.com/?uid=undefined&uc=undefined&ap=undefined&source=undefined&page=homepage&implementation_id=email_0.0.12

The following website automatically opens when I access Firefox. This is not a homepage I want and it just showed up. IU cannot get rid of it and have attempted to changed the home page numerous times but when I restart Firefox bang this site appears and I want it gone, please help me get rid of this website forever, thank you! http://www.undefined.com/?uid=undefined&uc=undefined&ap=undefined&source=undefined&page=homepage&implementation_id=email_0.0.12

All Replies (1)

FredMcD
FredMcD
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https://support.mozilla.org/en-US/kb/how-to-fix-preferences-wont-save

Note: Some software, like Advanced SystemCare with Surfing Protection, can protect files in the Firefox profile folder against changes. If you have such software then check the settings or uninstall this software.

Separate Issue; Your System Details shows;

Installed Plug-ins

Adobe PDF Plug-In For Firefox and Netscape "9.5.5" Adobe PDF Plug-In For Firefox and Netscape 15.9.20069

Shockwave Flash 20.0 r0 Shockwave Flash 12.0 r0
Having more than one version of a program may cause issues. You must remove the older programs. Then get the current full installer.

Flash: Grab the uninstaller from here: Uninstall Flash Player | Windows Uninstall Flash Player | Mac

Then reinstall the latest version.

Flash Player Version 20.0.0.267
https://www.adobe.com/products/flashplayer/distribution3.html Note: Windows users should download the ‘’’active_x’’’ for “Internet Explorer,” and the ‘’’plugin’’’ for “Plugin-based browsers” (like Firefox).

Note: Windows 8 and Windows 10 have built in flash players and Adobe will cause a conflict.

Adobe still offers Flash 18.0.0.268 as its extended support release further down


Adobe PDF Plug-In For Firefox and Netscape: Adobe Reader Version 2015.009.20069 Note: McAfee Security is offered in the download.