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Thunderbird v38.5.1 doesn't automatically download messages

  • 2 replies
  • 1 has this problem
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  • Last reply by redbird14

redbird14
redbird14
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Not sure how to go about this so I need some guidance. Thunderbird 38.5.1 doesn't check my email provider's server for messages every hour as I have it set up to do in the options for that. 38.5.0 did/does so I reverted to that and turned off auto-update so it doesn't overlay 38.5.0 with 38.5.1. Where do I report what to me appears to be a bug in 38.5.1?

Not sure how to go about this so I need some guidance. Thunderbird 38.5.1 doesn't check my email provider's server for messages every hour as I have it set up to do in the options for that. 38.5.0 did/does so I reverted to that and turned off auto-update so it doesn't overlay 38.5.0 with 38.5.1. Where do I report what to me appears to be a bug in 38.5.1?

All Replies (2)

Matt
Matt
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You have an issue, for it to be a bug, others would need to be able to recreate your issue.

So what email provider? What anti virus program/Suite Does the issue occur in Thunderbird safe mode ?

redbird14
redbird14 Question owner
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Email providers are AT&T/Yahoo! and Centurylink. I have to manually download from both under 38.5.1, from neither under 38.5.0. Current ISP is Centurylink. Somehow AT&T grandfathered my email when I dropped them as my ISP 7 or 8 years ago (different city then as well in case you're wondering about having both AT&T & Centurylink available as ISPs).

I have 2 desktops and 1 laptop. The issue is the same on all 3 machines. The laptop runs AVG antivirus, 1 desktop runs Bitdefender the other runs Panda. All run Windows 7 64 bit. The Bitdefender desktop is Win 7 Pro, the other two are Home Premium.

Add ons are FireShot, Lightning & ImportExportTools. I also have the Littlebird theme installed. This configuration is the same on all 3 machines. I just tried 'restart with add-ons disabled' which I presume is what you mean by safe mode. If my presumption is wrong, please tell me how to start TBird in safe mode!!. After 40 minutes, no new messages had come in so I clicked on the 'get new messages' icon and got a flood of stuff. So, yes, the same thing happens in safe mode if my presumption is correct.

I'm not really looking for a fix. My fix in this case and historically with Firefox & Thunderbird is to revert to a version that 'works' and just wait 2 or 3 releases. Consistently, by then whatever was causing the issue has been fixed.

What I was curious about is how to report things like this to Mozilla but I see now that Mozilla operates a bit differently than say Oracle with their LibreOffice package.