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setting up new email account in Thunderbird

  • 3 replies
  • 1 has this problem
  • 3 views
  • Last reply by Zenos

Bruce Ratcliffe
Bruce Ratcliffe
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I've tried (FOR YEARS : ( to set up another email account, but I always end up at this error message:

"Configuration could not be verified--is the username or password wrong?"

I THOUGHT I followed all the steps. I have in the past been able to set up other email accounts but, being 65 I can't remember how I did it! (Treasure your youth !)

Bruce

I've tried (FOR YEARS : ( to set up another email account, but I always end up at this error message: "Configuration could not be verified--is the username or password wrong?" I THOUGHT I followed all the steps. I have in the past been able to set up other email accounts but, being 65 I can't remember how I did it! (Treasure your youth !) Bruce

All Replies (3)

christ1
christ1
  • Top 25 Contributor
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Verify your credentials via webmail.

Bruce Ratcliffe
Bruce Ratcliffe Question owner
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Thanks, christ1, but I'm SO ignorant I don't know what 3 words in your 5-word sentence mean exactly: verify, credentials, webmail.

Zenos
Zenos
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The folk who run the email service will have a website where you can work with your email account through your Web browser. If you can get into your email account that way then we know for sure that you are using the correct email address (or user name) and password.