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my Yahoo email is not operating correctly on Firefox, it is on Internet Explorer; what's up?

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  • Last reply by FredMcD

AllenT
AllenT
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when I delete an email or close a tab which was created by clicking on a link, the whole page goes blank--no inbox, outbox, etc. I then have to click on the home page, start a new tab, then click on mail.

also, the address suggestion feature is not working. if I type "Bill" it used to give me several addresses to choose from. now there are no suggestions so I have to scroll through the address book to select each individual.

when I delete an email or close a tab which was created by clicking on a link, the whole page goes blank--no inbox, outbox, etc. I then have to click on the home page, start a new tab, then click on mail. also, the address suggestion feature is not working. if I type "Bill" it used to give me several addresses to choose from. now there are no suggestions so I have to scroll through the address book to select each individual.

All Replies (1)

FredMcD
FredMcD
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Many site issues can be caused by corrupt cookies or cache.

  • Clear the Cache and
  • Remove Cookies
    Warning ! ! This will log you out of sites you're logged in to.

Type about:preferences<Enter> in the address bar.

  • Cookies; Select Privacy. Under History, select Firefox will Use Custom Settings. Press the button on the right side called Show Cookies. Use the search bar to look for the site. Note; There may be more than one entry. Remove All of them.
  • Cache; Select Advanced > Network. Across from Cached Web Content, Press Clear Now.

If there is still a problem, Start Firefox in Safe Mode {web link} While you are in safe mode;

Type about:preferences#advanced<Enter> in the address bar.

Under Advanced, Select General. Look for and turn off Use Hardware Acceleration.

Poke around safe web sites. Are there any problems?

Then restart.