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Not responding

  • 4 replies
  • 15 have this problem
  • 13 views
  • Last reply by alan_r

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Ever since the new update, Firefox constantly freezes and goes into 'not responding' mode. Is anyone else having this issue?

Ever since the new update, Firefox constantly freezes and goes into 'not responding' mode. Is anyone else having this issue?

All Replies (4)

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Hello,

Try Firefox Safe Mode to see if the problem goes away. Firefox Safe Mode is a troubleshooting mode that temporarily turns off hardware acceleration, resets some settings, and disables add-ons (extensions and themes).

If Firefox is open, you can restart in Firefox Safe Mode from the Help menu:

  • Click the menu button New Fx Menu, click Help Help-29 and select Restart with Add-ons Disabled.

If Firefox is not running, you can start Firefox in Safe Mode as follows:

  • On Windows: Hold the Shift key when you open the Firefox desktop or Start menu shortcut.
  • On Mac: Hold the option key while starting Firefox.
  • On Linux: Quit Firefox, go to your Terminal and run firefox -safe-mode
    (you may need to specify the Firefox installation path e.g. /usr/lib/firefox)

When the Firefox Safe Mode window appears, select "Start in Safe Mode".

SafeMode-Fx35

If the issue is not present in Firefox Safe Mode, your problem is probably caused by an extension, theme, or hardware acceleration. Please follow the steps in the Troubleshoot extensions, themes and hardware acceleration issues to solve common Firefox problems article to find the cause.

To exit Firefox Safe Mode, just close Firefox and wait a few seconds before opening Firefox for normal use again.

When you figure out what's causing your issues, please let us know. It might help others with the same problem.

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When does this happen? What were you and Firefox doing? Where?

Use this link to check that your plugins are up-to-date. If any are listed as unknown or research, do not worry about them.

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You have a very dubious extension - New XKit 7.7.3. i suggest you look at this - https://www.reasoncoresecurity.com/new-xkit.xpi-3b5fce4cb28091c54df2b22eb7a5d5644783df44.aspx

Do you use it? Do you know what it is? Removal will very likely improve your Firefox.

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Response? Did any of this help? Responses can help other users and contributors.

Modified by alan_r