This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Firefox crashes

  • 2 replies
  • 1 has this problem
  • 7 views
  • Last reply by FredMcD

JohnBakker
JohnBakker
more options

Crash-ID: bp-437ccd67-69ec-4ccb-95fb-f39812160125 when firefox starts en close automaticly

Crash-ID: bp-437ccd67-69ec-4ccb-95fb-f39812160125 when firefox starts en close automaticly

Chosen solution

Your System Details shows;

Installed Plug-ins

sprotector.dll = MALWARE = Remove SProtector.exe and SProtector.dll (Virus Removal Guide) https://malwaretips.com/blogs/sprotector-exe-virus-removal/

Read this answer in context 👍 0

All Replies (2)

FredMcD
FredMcD
more options

Product Firefox Version 43.0.4 Build ID 20160105164030 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature nvlsp.dll

System Memory Use Percentage 71

This is for Sumo's Related Bugs 1233237 RESOLVED FIXED crash with Nvidia's Network Access Manager (nvappfilter.dll/nvlsp.dll) in Firefox 43

Do you have NVidia’s network access manager or Forceware Network Manager software installed? Disable / remove it. https://support.mozilla.org/en-US/kb/connectivity-crashing-firefox-43-update

FredMcD
FredMcD
more options

Chosen Solution

Your System Details shows;

Installed Plug-ins

sprotector.dll = MALWARE = Remove SProtector.exe and SProtector.dll (Virus Removal Guide) https://malwaretips.com/blogs/sprotector-exe-virus-removal/