This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Thunderbird crashes and...

  • 4 replies
  • 1 has this problem
  • 2 views
  • Last reply by griffioen

griffioen
griffioen
more options

... and after I "force quit" the program my local folders are filled with emails that already have been downloaded, so plenty of duplicates!!

How can I prevent crashes; prevent emails being downloaded again and how can I get rid of duplicate emails?

I use an 27" iMac with OSX 10.11.2 and Thunderbird 38.5.1.

regards

... and after I "force quit" the program my local folders are filled with emails that already have been downloaded, so plenty of duplicates!! How can I prevent crashes; prevent emails being downloaded again and how can I get rid of duplicate emails? I use an 27" iMac with OSX 10.11.2 and Thunderbird 38.5.1. regards

All Replies (4)

Wayne Mery
Wayne Mery
  • Moderator
  • Top 10 Contributor
more options

Please post your crash report ID here. see https://support.mozilla.org/en-US/kb/mozilla-crash-reporter-tb#w_viewing-crash-reports

griffioen
griffioen Question owner
more options

It wasn't a crash as such. Thunderbird generated a message saying it couldn't login to my mail account although I received and replied messages all the time shortly before. Then came this blue spinning wheel for some minutes. Thunderbird became unresponsive and when I force quitted the program I saw lots of duplicates in the in boxes.

Matt
Matt
  • Moderator
  • Top 10 Contributor
more options

do you have an anti virus program?

griffioen
griffioen Question owner
more options

No, I don't use an anti virus program.