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Firefox crashes/no connection unless I launch from command prompt.

  • 3 replies
  • 1 has this problem
  • 1 view
  • Last reply by FredMcD

texastom432
texastom432
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This problem started a few days ago. When I launch firefox using start menu or desktop icon, I can't search for any website or directly connect to any site (google, facebook, etc.) When I close firefox, it crashes. When I try to start firefox again, sometimes it crashes, but the issue still persists.

Each time it crashes, I receive no option to submit the crash report to Mozilla (except once). The ID of that one time is: Crash ID: bp-77b5151c-2e07-4167-b0b5-472842160201

Facts: This issue also persists in safe mode. Issue persists when disabling all extensions. Issue persists when disabling all plugins. I have ran a virus scan (no issues). Uninstall/reinstalled firefox. Removed firefox from windows firewall and added it again. Deleted cache/temporary files via firefox and CCleaner. I use the default firefox theme.

I am also able to connect to websites in Chrome and IE.

So the weird part: When I launch firefox using command promp (with or without optional url argument), firefox is able to make a valid connection to the website. I can then use it perfectly.

Any ideas out there?

This problem started a few days ago. When I launch firefox using start menu or desktop icon, I can't search for any website or directly connect to any site (google, facebook, etc.) When I close firefox, it crashes. When I try to start firefox again, sometimes it crashes, but the issue still persists. Each time it crashes, I receive no option to submit the crash report to Mozilla (except once). The ID of that one time is: Crash ID: bp-77b5151c-2e07-4167-b0b5-472842160201 Facts: This issue also persists in safe mode. Issue persists when disabling all extensions. Issue persists when disabling all plugins. I have ran a virus scan (no issues). Uninstall/reinstalled firefox. Removed firefox from windows firewall and added it again. Deleted cache/temporary files via firefox and CCleaner. I use the default firefox theme. I am also able to connect to websites in Chrome and IE. So the weird part: When I launch firefox using command promp (with or without optional url argument), firefox is able to make a valid connection to the website. I can then use it perfectly. Any ideas out there?

Chosen solution

Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature RtlpLowFragHeapFree

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 708293 NEW --- crash @ RtlpLowFragHeapFree | RtlFreeHeap | operator delete

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

Read this answer in context 👍 1

All Replies (3)

FredMcD
FredMcD
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Chosen Solution

Product Firefox Version 44.0 Build ID 20160123151951 Release Channel release OS Windows NT OS Version 6.1.7601 Service Pack 1

Signature RtlpLowFragHeapFree

Nvwgf2um.dll = NVIDIA Compatible D3D10 Driver = NVIDIA Corporation

This is for Sumo's Related Bugs 708293 NEW --- crash @ RtlpLowFragHeapFree | RtlFreeHeap | operator delete

If you have problems with current Shockwave Flash plugin versions then check this:

  • see if there are updates for your graphics drivers

https://support.mozilla.org/kb/upgrade-graphics-drivers-use-hardware-acceleration

  • disable protected mode in the Flash plugin (Flash 11.3+ on Windows Vista and later)

https://forums.adobe.com/message/4468493#TemporaryWorkaround

  • disable hardware acceleration in the Flash plugin

https://forums.adobe.com/thread/891337 See also:

texastom432
texastom432 Question owner
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To be more exact on the solution, I had to disable protected mode in the flash plugin.

Set dom.ipc.plugins.flash.disable-protected-mode to true.

Modified by texastom432

FredMcD
FredMcD
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Well done. Safe surfing.