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Firefox crashes whenever I try to click on any of the menu items (file, edit, history, bookmarks, tools, help) or enter a website address

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  • Last reply by FredMcD

peter4lc
peter4lc
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Firefox works as normal if I click on links, but if I click on any of the menu items on the top toolbar it crashes. If I try to enter a website address direct, nothing happens.

Firefox works as normal if I click on links, but if I click on any of the menu items on the top toolbar it crashes. If I try to enter a website address direct, nothing happens.

All Replies (1)

FredMcD
FredMcD
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Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

In the address bar, type about:crashes<enter>. Note: If any reports do not have BP in front of the numbers/letters, click it to submit them.

The crash report is several pages of data. We need the report numbers to see the whole report.

Using your mouse, mark the most resent 7 - 10 crash reports, and copy them. Now go to the reply box below and paste them in.

aboutcrashesFx29