Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Display driver stopped responding and has recovered

more options

Hi, I have a problem using Mozilla Firefox.

Sometimes, when I maximize the MF window, some parts of the bars and buttons go white (you can see what I mean in the attached file); in particular situations, the whole window is white and I need to minimize and maximize it once again, to fix it.

What is even worse, from time to time, when surfing the net, the entire screen goes black and then it says 'Display driver stopped responding and has recovered'.

I use Asus UX305LA.

Thank you for your help.

Hi, I have a problem using Mozilla Firefox. Sometimes, when I maximize the MF window, some parts of the bars and buttons go white (you can see what I mean in the attached file); in particular situations, the whole window is white and I need to minimize and maximize it once again, to fix it. What is even worse, from time to time, when surfing the net, the entire screen goes black and then it says 'Display driver stopped responding and has recovered'. I use Asus UX305LA. Thank you for your help.

All Replies (1)

more options

attached file