This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

How can I save a password when no :remember password" is available?

more options

My wife has to enter her Firefox Thunderbird password each time she checks her mail. She does not get a window that allows her to remember her password when it is entered. Will you tell me how I can save her password for her? I am the administrator for the account. Thanks for your help. I have been unable to use the web instructions to follow the instructions given.

My wife has to enter her Firefox Thunderbird password each time she checks her mail. She does not get a window that allows her to remember her password when it is entered. Will you tell me how I can save her password for her? I am the administrator for the account. Thanks for your help. I have been unable to use the web instructions to follow the instructions given.

Chosen solution

She does not get a window that allows her to remember her password when it is entered.

When you get the password prompt pop-up, look for a check box at the bottom of the pop-up. Does that ring a bell?

Read this answer in context 👍 4

All Replies (3)

more options

Chosen Solution

She does not get a window that allows her to remember her password when it is entered.

When you get the password prompt pop-up, look for a check box at the bottom of the pop-up. Does that ring a bell?

more options

Follow this article to see if a password is already saved in Thunderbird. If so remove it. There is also an image of the check box christ1 mentions. https://kb.wisc.edu/page.php?id=19006

more options

Both responders gave me a good answer. The second one had greater depth of information. I was getting Password Manager and Master Password confused in my mind. Thanks to both for a job well done.