This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

Why the bookmarks I formerly saved don't appear on my Firefox, even if I launched the synch with my account?

LucaChp
LucaChp
more options

I've been using Firefox for almost 1 year and saved very important web pages for my job. Since the beginning of my Firefox usage I registered an account, so my bookmarks are saved there. I know this, cause I entered with my account in another computer's Firefox and my bookmarks appeared. Since we erased the disk of my job computer, today I entered again my user data on Firefox but synch doesn't bring any bookmarks. Why?

I've been using Firefox for almost 1 year and saved very important web pages for my job. Since the beginning of my Firefox usage I registered an account, so my bookmarks are saved there. I know this, cause I entered with my account in another computer's Firefox and my bookmarks appeared. Since we erased the disk of my job computer, today I entered again my user data on Firefox but synch doesn't bring any bookmarks. Why?

All Replies (2)

Paul
Paul
  • Top 25 Contributor
  • Moderator
more options

Hi

Thank you for your question about the Firefox Sync service.

It appears from your question, that you are using Firefox Sync as a back up service. This is not what Sync is designed to do. The Firefox Sync service takes a copy of the data you wish to include and transfers it to a second device (typically a mobile device such as a tablet or a telephone) running a copy of Firefox. The storage in between all attached devices is both temporary and fragile and is not stable enough to be (and is not designed as) a reliable backup service.

If you have a copy of your Firefox profile for desktop Firefox, you may be able to recover your bookmarks and other data. Please have a read of this article.

If you have a copy of your data on a mobile version of Firefox, please follow these instructions to connect it to Firefox Sync to copy your data.

the-edmeister
the-edmeister
  • Moderator
more options

LucaChp said

... I know this, cause I entered with my account in another computer's Firefox and my bookmarks appeared. Since we erased the disk of my job computer, today I entered again my user data on Firefox but synch doesn't bring any bookmarks. Why?

Why? If you reset your Sync password your data was cleared from the Sync server. Hopefully that other PC still has your bookmarks, otherwise they're gone.