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Thunderbird download 38.5.1 removed my user account. How do I get it back?

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  • Last reply by jamten68

jamten68
jamten68
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Yesterday my Thunderbird was upgraded to version 38.5.1. When I opened my Thunderbird this evening, I was met by an empty page with only the following icons: e-mail, chat, discussion groups, RSS-channels, and 'Create a new calendar'. When I pressed e-mail a new window opened asking me if I want to create a new e-mail address. An unknown supplier (gandi.net) is pre-selected. I do not want a new account. I want to use my ordinary account. How can I get it back? Grateful for some help on this.

Yesterday my Thunderbird was upgraded to version 38.5.1. When I opened my Thunderbird this evening, I was met by an empty page with only the following icons: e-mail, chat, discussion groups, RSS-channels, and 'Create a new calendar'. When I pressed e-mail a new window opened asking me if I want to create a new e-mail address. An unknown supplier (gandi.net) is pre-selected. I do not want a new account. I want to use my ordinary account. How can I get it back? Grateful for some help on this.

All Replies (2)

Zenos
Zenos
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http://kb.mozillazine.org/Recovering_a_profile_that_suddenly_disappeared

jamten68
jamten68 Question owner
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Thank you Zenos for your tip. Unfortunately it did not work. My Thunderbird is now version 38.6.0 and it runs on Windows 10, version 1511. First I moved the profile as instructed. I failed on step 10. I did not find the local directory settings. The 'server for outgoing e-mail (SMTP)' does not have a browse function. And I don't know where to find the server name.

Then I looked for the prefs.js file. It does not contain any statements as user_pref("mail.account.account1.server", "server1"). So maybe it is corrupt. But I do not have any backup. So I feel lost now.