This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

gmail error message

more options

It won't let me in to my gmail account, keeps saying I need to enable cookies. I did it just like the instructions said. I even cleared the cache a couple different times. When you email me back with an answer I still won't be able get in to read it. Please email my husbands account with an answer. Thank-you. sir.rooleus@gmail.com (he is at a different computer)

It won't let me in to my gmail account, keeps saying I need to enable cookies. I did it just like the instructions said. I even cleared the cache a couple different times. When you email me back with an answer I still won't be able get in to read it. Please email my husbands account with an answer. Thank-you. sir.rooleus@gmail.com (he is at a different computer)

All Replies (2)

more options

Chosen Solution

more options

Um, please check your Gmail using a different browser for the time being!

Google sites may require "third party" cookies. See the article linked by FredMcD to enable those.


Do you know whether local storage, also known as DOM storage, is blocked on your Firefox? Some sites may indicate that cookies are blocked if local storage is blocked. You can check Firefox's internal setting here:

(1) In a new tab, type or paste about:config in the address bar and press Enter/Return. Click the button promising to be careful.

(2) In the search box above the list, type or paste stora and pause while the list is filtered

(3) If the dom.storage.enabled preference is bolded and "user set" to false, double-click it to restore the default value of true


If that setting is okay, could you test in Firefox's Safe Mode? In Safe Mode, Firefox temporarily deactivates extensions, hardware acceleration, and some other advanced features to help you assess whether these are causing the problem.

If Firefox is not running: Hold down the Shift key when starting Firefox.

If Firefox is running: You can restart Firefox in Safe Mode using either:

  • "3-bar" menu button > "?" button > Restart with Add-ons Disabled
  • Help menu > Restart with Add-ons Disabled

and OK the restart.

Both scenarios: A small dialog should appear. Click "Start in Safe Mode" (not Refresh).

Any improvement? (More info: Diagnose Firefox issues using Troubleshoot Mode)