This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

thunderbird has disappeared

more options

I received a question onscreen re updates to thunderbird. I clicked yes. No updating appeared to happen and now the programme has gone. Does not exist in program list. Only in documents is a thunderbird folder with some a profiiles folder and an updates folder. Neither are active. Dated years ago. When I click my tb icon it says thunderbird.ese has moved or been changed and invites me to delete the icon. Surely I haven't lost ten years of data??

I received a question onscreen re updates to thunderbird. I clicked yes. No updating appeared to happen and now the programme has gone. Does not exist in program list. Only in documents is a thunderbird folder with some a profiiles folder and an updates folder. Neither are active. Dated years ago. When I click my tb icon it says thunderbird.ese has moved or been changed and invites me to delete the icon. Surely I haven't lost ten years of data??

All Replies (1)

more options

Reinstall Thunderbird