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Problem when creating account

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  • Last reply by matinnabi

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I accidentally entered my age as 5 instead of 55, and now I am blocked from creating an account. Is there some way to reset or delete the incorrect information and get my account created?

I accidentally entered my age as 5 instead of 55, and now I am blocked from creating an account. Is there some way to reset or delete the incorrect information and get my account created?

Chosen solution

Try closing Firefox and then restarting it.

Also try clearing your cookies by opening the menu then going on More>> Settings>>Privacy>>Clear now and then make a tick next to Cookies and active logins then press Clear data

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Chosen Solution

Try closing Firefox and then restarting it.

Also try clearing your cookies by opening the menu then going on More>> Settings>>Privacy>>Clear now and then make a tick next to Cookies and active logins then press Clear data