Join the AMA (Ask Me Anything) with the Firefox leadership team to celebrate Firefox 20th anniversary and discuss Firefox’s future on Mozilla Connect. Mark your calendar on Thursday, November 14, 18:00 - 20:00 UTC!

This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

Is there a phone number for real people to discuss issues?

more options

I was forced to update Firefox, no clue why, and several items disappeared. I am not proficient enough to solve any of these problems without a handhold telephone person. Is there a phone number to call where I can talk to someone?

I was forced to update Firefox, no clue why, and several items disappeared. I am not proficient enough to solve any of these problems without a handhold telephone person. Is there a phone number to call where I can talk to someone?

All Replies (1)

more options

Sorry, Mozilla doesn't have the resources to provide one-on-one support via telephone. As with most open source software Mozilla provides a support forum where Firefox users help other Firefox users.

What version did Firefox update from? Which "items" disappeared? If you have any add-ons / extensions installed are they enabled?