This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

can't open pdf attachments - generates a new message

  • 1 reply
  • 1 has this problem
  • 3 views
  • Last reply by Matt

more options

When I try to open pdf attachments to my email they won't open. Instead a new email message is created with no recipient and with the attachment in the attachment box

When I try to open pdf attachments to my email they won't open. Instead a new email message is created with no recipient and with the attachment in the attachment box

All Replies (1)

more options

On the toolbar > Options > attachments> incoming and delete whatever is there for handling PDF files. Sounds like some how Thunderbird has be set as the handler application for PDF files instead of an adobe product.