This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

firefox does not respond at bootup

  • 1 reply
  • 0 have this problem
  • 6 views
  • Last reply by FredMcD

ervmiller
ervmiller
more options

I have installed a new verson of firefox and it stops at a page where on the top left of blank page it saya "firefox not responding"

I have installed a new verson of firefox and it stops at a page where on the top left of blank page it saya "firefox not responding"

All Replies (1)

FredMcD
FredMcD
more options

What is your computer system and Firefox?

Start Firefox in Safe Mode {web Link} by holding down the <Shift>
(Mac=Options) key, and then starting Firefox. Is the problem still there?

While still in Safe Mode,

Type about:support in the address bar and press Enter. Under the main banner, press the button; Copy Text To Clipboard.. Then in the reply box at the bottom of this page, do a right click in the box and select Paste. This will show us your system details. No Personal Information Is Collected.