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How to repair incorrect password message?

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I am virtually locked out of my computer with wrong password message. I am then informed that a temporary reset password email has been sent to my email address. but it never comes in. I can think of no way to repair this. I have already uninstalled and re-installed the Thunderbird 38.6.0 version download but nothing changes. I have also done a restore computer but nothing has changed. Help?

I am virtually locked out of my computer with wrong password message. I am then informed that a temporary reset password email has been sent to my email address. but it never comes in. I can think of no way to repair this. I have already uninstalled and re-installed the Thunderbird 38.6.0 version download but nothing changes. I have also done a restore computer but nothing has changed. Help?

Chosen solution

What password?

No one at Thunderbird knows or is going to send you any kind of password.

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Chosen Solution

What password?

No one at Thunderbird knows or is going to send you any kind of password.