This site will have limited functionality while we undergo maintenance to improve your experience. If an article doesn't solve your issue and you want to ask a question, we have our support community waiting to help you at @FirefoxSupport on Twitter and/r/firefox on Reddit.

Avatar for Username

Search Support

Avoid support scams. We will never ask you to call or text a phone number or share personal information. Please report suspicious activity using the “Report Abuse” option.

Learn More

This thread was archived. Please ask a new question if you need help.

The addon Personas Plus causes a problem.

  • 4 replies
  • 1 has this problem
  • 7 views
  • Last reply by kmssd

kmssd
kmssd
more options

Since firefox updated to 44 there has been a transparent grey bar at the top of the window. I've refreshed firefox from the help, restart with addons disabled menu and found this addon to be causing the issue. I don't know what causes it but right when I refresh and only install that, the grey bar appears.

PS what is "Firefox Hello Beta" under extensions in my shared info?

Since firefox updated to 44 there has been a transparent grey bar at the top of the window. I've refreshed firefox from the help, restart with addons disabled menu and found this addon to be causing the issue. I don't know what causes it but right when I refresh and only install that, the grey bar appears. PS what is "Firefox Hello Beta" under extensions in my shared info?

All Replies (4)

Amit Kumar Jaiswal
Amit Kumar Jaiswal
more options

I encountered the same problem but i log through contributor forum and then i logged to persona and then to Mozillian

kmssd
kmssd Question owner
more options

Has anybody been able to find a fix?

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
more options

Can you attach a screenshot?

  • Use a compressed image type like PNG or JPG to save the screenshot
  • Make sure that you do not exceed the maximum size of 1 MB

You would have to contact the developer of the extension for support in case of issues with a specific extension.

kmssd
kmssd Question owner
more options

I have attached a screenshot, I also made arrows pointing to the bar. The developer of the extension is Mozilla, which is why I'm here.