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Firefox could not display the emails from Qoo10 in Yahoo Mail.

  • 5 replies
  • 1 has this problem
  • 2 views
  • Last reply by lpokbeng

lpokbeng
lpokbeng
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Hi, 

   Recently the newsletters from Qoo!0 could not be displayed in Yahoo! Mail. Only blank pages were displayed while other emails/newsletters were not affected. Reloading did not help. However, these newsleters from Qoo!0 were displayed properly in Yahoo Mail using Safari. Hence the fault seems to lie with Firefox. Clearing cookies of Firefox did not help either.

Thank you very much!

Regards, Pok Beng Lim

Hi, Recently the newsletters from Qoo!0 could not be displayed in Yahoo! Mail. Only blank pages were displayed while other emails/newsletters were not affected. Reloading did not help. However, these newsleters from Qoo!0 were displayed properly in Yahoo Mail using Safari. Hence the fault seems to lie with Firefox. Clearing cookies of Firefox did not help either. Thank you very much! Regards, Pok Beng Lim

Chosen solution

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. When you are in private browsing mode then Firefox can show a shield icon at the left end of the location/address bar that some content is affected.

You can disable this feature in "Options/Preferences > Privacy" or via the about:privatebrowsing page that get when you open a New Private Window.

  • Options/Preferences > Privacy: "Use Tracking Protection in Private Windows"
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All Replies (5)

the-edmeister
the-edmeister
  • Moderator
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Many site issues can be caused by corrupt cookies or cache. In order to try to fix these problems, the first step is to clear both cookies and the cache. Note: This will temporarily log you out of all sites you're logged in to. To clear cache and cookies do the following:

  1. Click the menu button New Fx Menu, choose History, and then "Clear Recent History...".
  2. Under "Time range to clear", select "Everything".
  3. Now, click the arrow next to Details to toggle the Details list active.
  4. From the details list, check Cache and Cookies and uncheck everything else.
  5. Now click the "Clear Now" button.

Further information can be found in the Delete browsing, search and download history on Firefox article.

Did this fix your problems? Please report back to us!

lpokbeng
lpokbeng Question owner
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Dear the-edmeister 

  Thank you very much for your prompt reply. I followed your instructions and did the clearing cache and cookies twice. However, the newsletters from Qoo10 still did not display. The other newletters such as ZDNET tech today, How-To Geek etc were not affected.

Best Regards, Pok Beng Lim

cor-el
cor-el
  • Moderator
  • Top 10 Contributor
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Chosen Solution

Firefox 42+ has a Tracking Protection feature that is enabled by default in Private Browsing mode. When you are in private browsing mode then Firefox can show a shield icon at the left end of the location/address bar that some content is affected.

You can disable this feature in "Options/Preferences > Privacy" or via the about:privatebrowsing page that get when you open a New Private Window.

  • Options/Preferences > Privacy: "Use Tracking Protection in Private Windows"
lpokbeng
lpokbeng Question owner
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Dear Mr the edmeister 

  Thank you very much for your second advice. I am sorry to take up so much of your precious time. I just discovered that Mozilla Firefox in Windows 10 of my desktop displayed the newsletter fully. I also noticed that Chrome in the same MacBook Pro as the Firefox displayed more text than Firefox but without graphics. Hence the fault lies with MacBook Pro which seemed to disable some graphic functions? of Firefox and also of Chrome.

I wonder if you have to find out what cause MacBook Pro to disable the Firefox' s graphic function and only on particular Qoo!0 newsletters and not other newsletter.

Best regards, Pok Beng Lim

lpokbeng
lpokbeng Question owner
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Dear Mr the edmeister, 

  I think my doubt in my reply just now was not founded. Finally I solved the problem by refreshing Firefox. Thank you very much for your help and your patience and your previous time.

Best regards, Pok Beng Lim